Privacy Policy

1. Information We Collect

Personal Information

When you contact us through our website, request a consultation, or engage our services, we may collect: your name, email address, phone number, practice name, and practice type.

Protected Health Information (PHI)

In the course of providing revenue cycle management services, we may process PHI on behalf of our healthcare provider clients. All PHI is handled in strict accordance with HIPAA regulations and our Business Associate Agreements (BAAs).

Technical Information

We automatically collect certain information when you visit our website, including IP address, browser type, pages visited, and referring URLs. This data is used for analytics and site improvement.

2. How We Use Your Information

• To respond to inquiries and provide requested services
• To process and manage medical billing and RCM services on behalf of our clients
• To improve our website and service offerings
• To comply with legal obligations and regulatory requirements
• To communicate important updates about our services

3. Data Protection & Security

RCMAXIS maintains SOC 2 Type II certified infrastructure with enterprise-grade security measures including:

• 256-bit AES encryption for data at rest and in transit
• Multi-factor authentication for all system access
• Role-based access controls with audit logging
• Regular penetration testing and vulnerability assessments
• 24/7 security monitoring and incident response

4. Data Sharing & Third Parties

We do not sell, trade, or rent your personal information. We may share information with:

• Healthcare payers and clearinghouses as required for claims processing
• Technology service providers under strict data protection agreements
• Regulatory authorities as required by law

5. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, and as required by applicable healthcare regulations. Medical billing records are retained for a minimum of 7 years in accordance with federal and state requirements.

6. Your Rights

You have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your personal information (subject to legal retention requirements)
• Opt out of marketing communications

7. Contact Us

For privacy-related inquiries, contact our Privacy Officer at yagnesh@rcmaxis.com or call +91-9726266672.